FAQs

How long will my order take to arrive?

Approximately 2-4 working days in the UK. Once we have received your order we will dispatch it within 1-3 business days. We use Royal Mail 1st Class delivery for our free standard UK delivery, which usually arrives the next business day, however, please allow up to 5 business days before contacting us if there is a delay.

European deliveries usually take 3-5 business days after dispatch, however, please allow 10 business days before contacting us if there is a delay.

International deliveries usually take 5-7 business days after dispatch, however, please allow 14 business days before contacting us if there is a delay.

What if I want my order quicker than 2-4 working days?

Please contact us on rose@nogginsandbinkles.com to arrange next day delivery.

Do you offer worldwide delivery?

Yes, we love sending Noggins and Binkles accessories around the world. Please select your country at the checkout to see the cost of shipping, as this varies depending on the country and weight of the order.   

What if I want to return my order?

Please contact us on rose@nogginsandbinkles.com to arrange your return. We can only accept unused orders within 14 days of receipt of your order. Please obtain proof of postage for any returns. If for any reason your order is damaged during delivery please notify us immediately so that we can arrange a refund or exchange. Please see our Returns Policy for full details.

What size should I order?

Please see the product descriptions on each individual item for the exact measurements. If you see something you like and it’s not in the right size please get in touch and we should be able to make a bespoke size for you.

Do you offer a bespoke service?

We are always happy to work with humans on commissions for their four legged friends! Whether it’s a different size, different material or completely different product we are always happy to hear from you.

Are all Noggins & Binkles products vegan?

Yes! We never have and never will use any animal derived materials in our products.  

Where are Noggins & Binkles products made?

All products are made in the UK in our London studio.

Are your breakaway safety cat collars suitable for kittens?

Unfortunately we do not recommend our breakaway safety collars for kittens because a kitten does not weigh enough for the buckle to breakaway if they get stuck. If you do choose to use our collars on kittens, please ensure they are supervised at all times until they reach adult size.

My cat has lost their Noggins & Binkles collar, what should I do?

Due to the nature of breakaway safety cat collars it is possible for your cat to lose their collar if they are ‘out and about’ and get it caught on something. Unfortunately we cannot replace the collar in these circumstances, but we will happily give you a discount if you would like to replace it, just contact us on rose@nogginsandbinkles.com.